Cappy support for screen recording, SOPs, and process documentation

Download the installer from the link provided after purchase and run Cappy Setup x.x.x.exe. The installer creates desktop and Start Menu shortcuts automatically. Click Finish and Cappy will launch.

Windows may show a SmartScreen prompt on first launch since Cappy is a new application. Click More info → Run anyway to proceed.

Cappy requires Windows 10 or Windows 11 (64-bit). No additional software or runtime is required — the installer includes everything Cappy needs.

For AI step notes, an active internet connection and an OpenAI API key are required.

Cappy is primarily a local app — your recordings, screenshots, and projects never leave your device. However, an internet connection is required for the following:

• License verification — Cappy contacts license.getcappy.app on launch to validate your license key.
• Software updates — Cappy checks github.com/Tera28Tech/cappy-releases for new versions on launch.
• AI step notes — requires a connection to OpenAI's API (only when you use this feature).

Offline grace period: If Cappy cannot reach the license server, it will continue working for up to 7 days without re-verification. After 7 days offline, a warning is shown. After 30 days offline, a connection is required to continue using the app.

Open Cappy and click New Recording. Choose your capture mode — full screen, a specific application window, or a custom drawn region. Hit the record button and Cappy will automatically take a screenshot 600 ms after each click.

Press Stop when you're done. Your steps appear in the sidebar ready to annotate and export.

Press F9 (the default hotkey) or click the camera button in the recording toolbar to capture a screenshot at any moment, independent of mouse clicks. You can change the hotkey in Settings.

Outside of an active recording, press Print Screen to grab a region screenshot. You can then copy it to clipboard, edit it, save it as a PNG, or add it to the current project.

Open the Help modal inside Cappy and toggle Start with Windows. Cappy will then launch automatically in the background each time you log in.

Cappy supports three modes:

Full screen — captures everything on your display.
Application window — captures a single app window even if other windows overlap it.
Custom region — draw a rectangle around any area of your screen.

Yes. Microphone audio can be mixed into the recording and toggled on or off at any point mid-recording using the mic button in the toolbar. Make sure Windows has granted Cappy microphone permission (Settings → Privacy → Microphone).

Yes. With a .srproj project file open, start a new recording and the captured steps are appended to the existing project. This lets you build multi-part walkthroughs across several sessions.

The built-in editor includes: Arrow, Line, Pen (freehand), Rectangle, Circle, Highlight, Blur/Redact, Callout (numbered circles), Text, and Crop. You also get undo/redo and a color picker with saveable color presets.

PDF — a step-by-step document with screenshots and step notes.
DOCX (Word) — a formatted document using one of four built-in styles (Default, Corporate, Minimal, or a custom accent color), or your own .docx file as a visual template.

Saved Word templates persist for future exports.

In the Export dialog, choose Word (.docx), then select Load template and pick your .docx file. Cappy will use it as the visual base for the export. The template is saved and pre-selected for future exports.

When you record with microphone audio enabled, Cappy can use OpenAI Whisper to transcribe what you said during each step, then pass that transcript to GPT-4o to automatically write the step description for you.

This means you can narrate what you're doing while recording — just talk through your steps naturally — and Cappy writes the documentation for you.

Yes. AI features require your own OpenAI API key, which you enter in Cappy's Settings. OpenAI API usage is billed separately by OpenAI — the cost per step note is typically a fraction of a cent. Cappy itself does not charge extra for AI features.

AI features are entirely optional. Cappy works fully without them.

No. Your recordings and screenshots never leave your device. When AI features are used, audio is sent directly from your computer to OpenAI's API using your own key — it does not pass through Cappy's servers. See our Privacy Policy for full details.

The Founder's Edition is $49/year and available through July 2026. It includes a full license to use Cappy, all software updates, and new features released during your subscription. Founders lock in the $49 rate — if pricing increases when Cappy Pro launches, your renewal price stays the same.

Yes. Subscriptions renew automatically each year. You can cancel at any time through the Lemon Squeezy customer portal — a link is included in your purchase confirmation email. Cancelling stops future renewals; your license remains active until the end of the current billing period.

Each license covers one individual user on up to 3 devices they own or control — for example, a work PC, a home PC, and a laptop. Licenses may not be shared between multiple people. If you need licenses for a team, contact us at support@getcappy.app for volume pricing.

Yes — we offer a 14-day money-back guarantee, no questions asked. Email support@getcappy.app within 14 days of purchase and we'll process a full refund.

Check your inbox for the purchase confirmation email from Lemon Squeezy — it contains your license key and a download link. If you can't find it, email us at support@getcappy.app with the email address used at checkout and we'll resend it.

Yes, Cappy is safe. Windows SmartScreen may show a warning for new applications that haven't yet accumulated enough download history for automatic trust. Click More info on the SmartScreen prompt, then Run anyway to proceed with installation.

Make sure Cappy is actively recording — look for the pulsing red border around the captured area. If click capture isn't triggering, try running Cappy as Administrator (right-click the icon → Run as administrator), as some applications require elevated permissions to detect global mouse input.

If the problem persists, email us at support@getcappy.app with a description of which application you were recording.

Cappy checks for updates automatically when it launches. If a new version is available, you'll see an in-app notification. Click Download & Install and Cappy will update and restart itself. An active subscription is required to receive updates.

Go to Windows Settings → Apps → Installed apps, find Cappy, and click Uninstall. Your project files (.srproj) stored on your device will not be deleted automatically.